At Peppynose, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to cancel an order or request a refund. This policy outlines the terms and conditions for cancellations and refunds.

1. Order Cancellation

a. Before Shipment
  • Orders can be canceled before they are shipped.
  • To cancel an order, please contact our customer support team at care.peppynose@gmail.com or +91 74487 04660 with your order details.
  • Once your cancellation is approved, you will receive a confirmation email, and a full refund will be initiated.
b. After Shipment
  • Orders cannot be canceled after they have been shipped.
  • If you wish to return the product, please refer to our Return Policy section below

2. Return Policy

We accept returns under the following conditions:
  • The product must be unused, undamaged, and in its original packaging.
  • Returns must be initiated within 7 days of receiving the product.
How to Initiate a Return:
  • Contact our customer support team at care.peppynose@gmail.com or +91 74487 04660
  • Provide your order details and reason for the return.
  • Once your return is approved, we will provide you with the return address and instructions.
  • You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

3. Refund Policy

Refunds will be processed under the following circumstances:
a. Before Shipment
  • If you cancel your order before it is shipped, a full refund will be issued.
b. Approved Returns
  • Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed within 14 days.
c. Defective or Damaged Products
  • If the product you received is defective or damaged, please contact us within 7 days of receiving it.
  • We will offer a replacement, exchange, or full refund, including return shipping costs.
d. Non-Refundable Items
The following items are not eligible for refunds:
  • Items purchased on sale or clearance
  • Personalized or customized products
  • Perishable goods

4. Refund Method

Refunds will be issued to the original payment method used during purchase.
  • For credit/debit card payments: The amount will be refunded to your card within 7 business days.
  • For wallet or UPI payments: The amount will be credited back to your wallet or UPI account within 7 business days.

5. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please:
  • Check with your bank or payment provider, as processing times may vary.
  • Contact us at care.peppynose@gmail.com for further assistance.

6. Exceptions

Peppynose reserves the right to refuse a refund or return request if:
  • The product is returned without prior approval.
  • The product shows signs of use, damage, or tampering.
  • The return request is made outside the specified return window.

7. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please reach out to us: